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Purpose of Role:
To collect accounts receivables and cash on open invoices for allocated region/country and troubleshoot, while adhering to global process & procedures, interfacing with customers as required. Take the lead on the customers assigned and ensure that the accounts receivable is in good state and issues getting addressed or escalated.
Location: Bangalore India
Language: Thai Native
English Fluent
Scope of Role:
Collections for allocated region/country & No direct reports
Key Responsibility Areas:
Operations Delivery
Customer Interaction
Exception/Escalation Handling
Report Generation
Mentoring & training
Key Tasks:
Operations Delivery
Contact customer, per global process & procedures, to collect on the open receivables
Probes customer, in case of nonpayment, to understand the issues and work to resolve the issues hindering payments
Take action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment
Take necessary action in cases of payment failure beyond stipulated time period and escalate, if required, to management and key stakeholders
Meet KRA assigned monthly/quarterly
Cash Collations
AR>60 days
AR>360 days
Process adherence
Interaction
Interacts with the customer, based on information collected, to ensure payment
Resolve and respond to customer queries timely and professionally. Example: account reconciliation, issues reported
Exception/Escalation Handling
Handles exceptions relating to process within one’s scope
Escalates to Collections management and key stakeholders, as required
Takes responsibility for resolution in case of escalations
Report Generation
Generates necessary regular and ad-hoc reports
Mentoring & training
Trains new joinees and mentor new team members
