Hotel Coordinator India - Booking.com (S) Pte Ltd

BOOKING.COM is the market leader of online hotel reservations in Europe. Since 1996 our team has expanded to over 2000 professionals from hotel, finance, internet technology and marketing businesses and has built a company that provides online hotel reservations in the best possible way. We believe that the passion of our employees is our strength and this is what drives us towards outstanding performance. Does a successful career to you mean challenges, delivering results and winning? Should it be an environment that values your individuality? We offer a dynamic, pleasant and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, Amsterdam roots, commitment to people, and high standards of integrity make BOOKING.COM a great place to work. If you'd like to be part of our team, if you think you can make a difference, have a closer look at this job opening in our office:

BOOKING.COM, the market leading online hotel reservation service in Europe, is looking for a Hotel Coordinator to ensure the business development of the fast-growing hotel markets.
As a Hotel Coordinator, you are responsible for hotel websites, training and coaching hotels and the commission payments. Furthermore you offer support for the Area & Account Manager(s) Hotels with the phone calls and the administrative tasks at the office.
Initially this position will be based in Singapore. After a few months, the Coordinator will be based in our office in Mumbai.
Tasks:

Contact person for hotels to turn to with questions when the Account Managers Hotels are out of the office;
Responsible for the coordination and production of new hotel websites;
Responsible for the delivery of correct hotel information and pictures of newly registered hotels;
Training of new hotels using our extranet, rates & availability system;
Enter the rates, availability, promotions in our system for hotels;
Check hotel websites and amendment of rates, availability, specials, promotions;
In consult with the Area Manager Hotels and Account Managers Hotels you contact registered hotels regarding the rates & availability system;
Assist with acquisition of possible new hotels; preparation of mailings;
Follow up of mailings, information to hotel by telephone;
Follow up of IT/administrative related tasks;
Periodically check up of hotels;
Answer e-mails of hotels;
Check competition in the local country;
Take care of good contacts with hotels in order to secure up to date information;
Assist with the settlement of complaints of hotels and customers;
Handle guest reviews that need action;
Check statistics in the control room and follow up.

Requirements:

Affinity/experience with the hotel industry;
Pro-active, sense of responsibility, independent and customer friendly;
Good communication and commercial selling skills;
Team player, motivated and enjoy the sector of e-commerce and hospitality;
Fluent in English and native in Hindi;
Hotel School or Bachelor’s degree preferred.
Interested? Please click here to apply directly.Applications made via 'Quick Apply' will not be considered.