Looking for Veitnamese to work in India - Oracle Corporation India Pte Ltd

Oracle Corp. (Nasdaq: ORCL) is the world's leading supplier of software for information management, and the world's second largest independent software company. With annual revenues of more than $9.7 billion, the company offers its database, tools and application products, along with related consulting, education, and support services, in more than one hundred forty five (145) countries around the world.Headquartered in Redwood Shores, California, Oracle is the first software company to develop and deploy 100 percent internet-enabled enterprise software across its entire product line: database, server, enterprise business applications, and application development and decision support tools.Join the largest provider of software for e-business! Our clients include the nation's top 100 companies, government agencies, multinational corporations as well as small to medium businesses. If you belong to the country's best IT professionals and you're looking for great challenges in yo
ur career, it's time to become part of our winning team.

Purpose of Role:
To collect accounts receivables and cash on open invoices for allocated region/country and troubleshoot, while adhering to global process & procedures, interfacing with customers as required. Take the lead on the customers assigned and ensure that the accounts receivable is in good state and issues getting addressed or escalated.

Scope of Role:
Collections for allocated region/country & No direct reports

Key Responsibility Areas:

Operations Delivery
Customer Interaction
Exception/Escalation Handling
Report Generation
Mentoring & training

Key Tasks:

Operations Delivery

Contact customer, per global process & procedures, to collect on the open receivables
Probes customer, in case of nonpayment, to understand the issues and work to resolve the issues hindering payments
Take action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affect payment
Take necessary action in cases of payment failure beyond stipulated time period and escalate, if required, to management and key stakeholders
Meet KRA assigned monthly/quarterly

Cash Collations
AR>60 days
AR>360 days
Process adherence

Customer Interaction

Interacts with the customer, based on information collected, to ensure payment
Resolve and respond to customer queries timely and professionally. Example: account reconciliation, issues reported

Exception/Escalation Handling

Handles exceptions relating to process within one’s scope
Escalates to Collections management and key stakeholders, as required
Takes responsibility for resolution in case of escalations

Report Generation

Generates necessary regular and ad-hoc reports

Mentoring & training

Trains new joinees and mentor new team members