Software Customer Support – FAE - Sesame Group Limited

Sesame was established in 2009 to provide consulting services specialised in technical support in electronics and telecom, transport & healthcare industry. Sesame always focuses on business development and looking for passionate, innovative, opinion makers and team players. We actively seek competent, driven person to take up positions on all the levels in the company. In order to attract and hold on to the very best consultants, we presents our employees with a greater number of opportunities to advance their careers and help them develop operating, marketing and interpersonal skills as well as thought leadership potential, which benefits our clients as much as it does the consultants and the company.

MISSION DESCRIPTION:1. Carry out mobile platform software technical support to customers from project kick-off to mass production 2. Keep close relationship with customer. Listen and anticipate needs.
3. Help customer to comply with semiconductor in way of working. Insure customer comply with this way of working.
4. Coordinate Customer engineering team to provide in time expected support to customer.
5. Cooperate with different teams like marketing, sales, development. 6. Provide accurate English reporting externally and internally on a regularly basis 7. Keep up-to-date on platform knowledge and methodologiesPROFILE DESCRIPTION:

Professional skills

Strong expertise in embedded SW development or technical support on mobile platform>3 years working experienceExperience on ST Ericsson/NXP/Philips platforms experience is a plusExperience in project management or process is a plus

Technical skills

Familiar with RTOS.
Familiar with various Drivers.Familiar with ARM subsystem.Familiar with JTag and ETM debuggingFamiliar with Lauterbach Trace32Knowledge of Clearcase, software configuration management tool

Interpersonal skills

Fluent in both written and spoken English
Good negotiation skills
Team player, self-driven
Capable to stand pressure from customer and project
Willing to travel and to support on site