Software Customer Support – Protocol High Layers - Sesame Group Limited

Sesame was established in 2009 to provide consulting services specialised in technical support in electronics and telecom, transport & healthcare industry. Sesame always focuses on business development and looking for passionate, innovative, opinion makers and team players. We actively seek competent, driven person to take up positions on all the levels in the company. In order to attract and hold on to the very best consultants, we presents our employees with a greater number of opportunities to advance their careers and help them develop operating, marketing and interpersonal skills as well as thought leadership potential, which benefits our clients as much as it does the consultants and the company.

MISSION DESCRIPTION:1. Carry out mobile platform software technical support to customers from project kick-off to mass production 2. Investigate SW issues identified by customers Identify root cause with the help of design teams Propose corrections 3. Implement SW change requests agreed to adapt the platform to the customer needs 4. Provide accurate English reporting on a regularly basis 5. Keep up-to-date on platform knowledge and methodologiesPROFILE DESCRIPTION:

Professional skills

Strong expertise in embedded SW development or technical support on mobile platform>3 years working experience

Experience on ST Ericsson/NXP/Philips platforms experience is a plus

Technical skills

Familiar with GSM/GPRS/EDGE protocol
Familiar with GSM/GPRS/EDGE Layer3/Layer2
Familiar with standard AT commands
Familiar with basic telecomservice flow like network searching, GPRS data transfering...
Familiar with TCP/IP is plus
Familiar with RTOS.
Familiar with ARM subsystem.
Knowledge of Wireshark is a plus

Knowledge of Clearcase, software configuration management tool

Interpersonal skills

Fluent in both written and spoken English
Team player, self-driven
Capable to stand pressure from customer and project
Willing to travel and to support on site