Client Services Manager, TradeShow Sales - Asia - Venetian Macau Limited

Opened in August 2007, The Venetian® Macao-Resort-Hotel is a 3,000 all-suite hotel which is unquestionably one of the largest and most exciting integrated upscale resort in the world today.  We are now expanding our talent base to continuously enhance customer satisfaction.  Seize the opportunity to build your career with us!

Job Description

The Client Services Manager builds and maintains relationships with the tradeshow organizer/client
This person ensures that the client’s needs are met in a way that improves customer satisfaction and increases profitability for their own company as well as our own
This person answers customer service questions and resolves issues related to the support functions to be provided by The Venetian Operations, Marketing and Sales Teams
The candidate will interact within The Venetian organization often with various departments, providing input that is used to create sales proposals, improve service and streamline business operations.
Job Requirements
A Client Services Manager:

Wants to delight customers, above and beyond the call of duty
Has intimate knowledge of the customers’ needs
Has empathy for the customers’ situation
Is able to communicate clearly, both written and in speech
Talks in a way the customer can understand
Has a “thick skin” and is able to handle complaints, even when handling unpleasant customers
Works accurate and with eye for detail
Handles in the best interest of both customer and company
Is willing to build a long-term relationship with the customer
Provide prompt, courteous service to all external and internal customers
Apply critical thinking and problem-solving skills to customer problems
Identify and resolve customer issues
Assist with special projects as assigned
Work overtime as needed
Other duties as assigned
Knowledge, Skills and Abilities:

Strong customer service orientation
Strong problem-solving orientation
Computer skills, including Windows and MS Office programs
Strong listening and oral communication skill
Team orientation
Organization skills