Customer Service Representatives (CSR)--India Native Speaker- Arvato Services (China)

arvato services China arvato services is a leading global third-party outsourcing provider offering its clients customized end-to-end business solutions at every stage in the value chain, from either the pre-sales, sales or post-sales lifecycle.arvato services (China) entered into China market in early 2001, established with headquarter in Shanghai and branch offices in Beijing, Guangzhou and Changchun. In the following years we successfully expand our business to industries such as aviation, automobile, media, tourism, telecommunications, FMCG, financial service etc. and build up strategic partnership with numerous world-renowned companies.In 2009, arvato Logistics Services China Ltd is established. The joint venture company provides world-class logistic service for the country's mobile phone and high-end electronic industry. Our Service CRM and Loyalty Program Consulting, Data Management, Campaign Management, Customer Care, Customer Interaction Center, Logistic Se
rvice, Finance Service etc.

The Customer Service Representatives role is to handle incoming inquiries from our client’ Customers. They are able to handle inquiries via all media channels supported for both inbound and outbound services. The CSR is required to represent client appropriately to all customer.
Responsibilities:

Answering incoming calls, faxes, postal mail and emails relating to the programs supported
Provides information about the programs supported to enable customers to access the programs and the associated benefits
Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area
Performs all procedures accurately including following call flows, work processes, data entry requirements and complaint management processes
Provides call backs and call downs to customers as required
Requirements:

Excellent verbal and written communication skills in local language requirements
Typing Skills â€" English minimum 40 words per minute or 30 WPM local language
Sound analytical problem solving skills
Listening and Patienc
Service Orientation
Job Location: Shanghai or Beijing