Customer Service Director – online gaming- EvolutionHR Consultancy Limited

EvolutionHR is a Macau based HR and Recruitment agency providing Executive Search, Professional Recruitment, Temp & Contracting Recruitment, and HR Outsourcing services to local and international businesses in Macau.Established in 2010, our team of recruiters have solid recruiting experience in Macau and with extensive network, committed to offer ongoing recruitment support to our clients & candidates.

Customer Service Director â€" online gaming

Unique Executive Perm opportunity
Well- established igaming group
Based in Manila, Philippine

A leading online gaming group in Asia is now having an excellent opportunity for an experienced Customer Service Director with in depth experience and managerial skill to lead customer service operations team in delivering service excellence.

Role Overview:

The Customer Service Director operates within the company’s Executive Team. You will be responsible for managing the overall development and efficiencies within the Multilanguage Customer Service Operations team. Responsibilities involved but not limited to ensure the customer service excellence, team management, people development, also, to monitor the team budgets and ensures proper use of assets, etc.

Experience/Skills required:

Minimum 5 â€" 8 years experience in Customer Service in a managerial capacity
Comprehensive working knowledge and managing experience in Customer Service, preferable in online gaming, and/ or large scale/ international call centre
Fluent in spoken and written English and Chinese (Mandarin), with high levels of communication skills
Able to function at a senior level with limited supervision
Strong leadership and people management skills
Strong planning, prioritizing and project management skills

The company is seeking a focused, mature, high energy Customer Service Professional who has a determination and drive to succeed.

Don’t delay!!! - To be successful for this role, please email your detailed resume to Ms. Starr Xian at starr@evolution-hr.com; please feel free to contact Starr on +853 8296 4347 if you have any queries, and/ or require for a confidential discussion.