Customer Service Officer - Borouge Pte Ltd

Borouge and Borealis are leading providers of innovative, value creating plastics solutions with over 40years of experience in polyolefins and using our unique Borstar technology, we focus on the infrastructure, automotive and advanced packaging markets across Europe,the Middle East and Asia, working with customers in over 170 countries to provide the materials that make an essential contribution to society and sustainable development. We offer excellent growth prospects in an international, dynamic environment, and are looking for an ambitious and self-motivated individual to join us as:

Area of responsibilities

Support customers in order processing according to guidelines and agreed KPIs;
Utilize SAP for e.g. materials, planning, customer listings and shipment costs etc.;
Provide latest customer service information as part of monthly and year-to-date performance reports as required.
Perform analytical and sound credit assessment, recommend or approve credit applicants within policy guidelines;
Analyze financial needs by reviewing letters of credit (LC), mitigate risks and reduce the financial costs in LC operations;
Issue legal and commercial documents and ensure that proper documentation and filing comply with policy and legal requirements;
Review long term purchase orders and contracts for staggered shipments;
Coordinate with supply chain, shipping companies and service providers for timely execution of the order to cash flow, assessing shipments costs, planning and prioritizing delivery and shipments;
Prepare shipping documents, coordinate pre-shipment inspection and final shipment;
Arrange sample deliveries via sea/air/road to pre-marketing and regular customers;
Perform other related duties as assigned.

Requirements

As a successful candidate, you will have:

Minimum Diploma/Bachelor Degree
Minimum 3 years of relevant work experience
Possess good knowledge of supply chain operational procedures and functions.
Proficient in MS Office and SAP
Customer oriented and a team player
Excellent communication and interpersonal skill
Excellent in written/spoken English and Hindi
Able to take pressure, good analytical and planning skill
Interested applicants please apply for the position at our website http://www.borougecareers.com
(We regret that only short listed candidates will be notified)