Customer Service Officer - Borouge Pte Ltd

Borouge and Borealis are leading providers of innovative, value creating plastics solutions with over 40years of experience in polyolefins and using our unique Borstar technology, we focus on the infrastructure, automotive and advanced packaging markets across Europe,the Middle East and Asia, working with customers in over 170 countries to provide the materials that make an essential contribution to society and sustainable development. We offer excellent growth prospects in an international, dynamic environment, and are looking for an ambitious and self- motivated individual to join us as:

Job Scope:Record and process orders and/ or inquiries received and ensure invoices are provided to customersProvide pricing, availability and schedule information within established guidelinesCheck credit within established limitations and confirm ordersResearch and obtain resolution of a variety of customer complaints and issuesTrack order activity and alert appropriate staff on potential problemsUpdate customer file to ensure latest commercial information on handProactively identify, propose and implement improvements to systems and processes in order to achieve quality and efficiency gainsEnsure customer service is delivered according to Guidelines and agreed KPIs in order to improve commercial positionRegister complaints and assure prompt response to any customer requestFollow-up payment behavior of the customer and inform Sales Managers to ensure on-time paymentHandle administration in SAP as well as issuing customs documents and letters of creditRequirements:EducationMi
nimum A Level or Diploma in Business Administration / Logistics.ExperienceMinimum 3 years of relevant work experience. Candidate with more experience will be considered for a Senior Customer Service Officer position.Basic knowledge of petrol chemical products and applications preferred.Good knowledge of supply chain operational procedures and functions.Good knowledge of shipping documentation preparation.Experience in handling Letter of Credit shipment is preferred.Possess good communication skills.Good knowledge in SAP functionality and usage.Hands-on and willingness to learn.Ability to handle and adapt to change.A team player and possess good interpersonal skills.Interested applicants are invited to email us with a detailed resume, including current and expected salary, contact details and a non-returnable photograph to:HR DepartmentBorouge Pte LtdHR.Recruit@borouge.comOnly shortlisted candidates will be notified.