L2 Senior Application Support Analyst
Location - London
Type - Employee of Zensar Technologies Ltd
Salary - GBP 3500 - 4000 + employee benefits
Client - Investment Bank
Description
The primary role of the Senior Application Support Analyst is to perform second level support of Global Asset Management (Global AM) applications in order to maintain functional and operational availability for the business lines. This includes problem analysis and resolution, ensuring maximum uptime of business applications, handover of systems from development and working proactively to improve the operational efficiency and reliability of the platform.
The analyst will be a key member of the Production Services Group and will be expected to play an active role in implementing the global strategy for the group, continuously improving operations and acting as the duty manager on a rotational basis.
Production Services are responsible for the first and second level support of over 150 business applications, Service Management, QA and Testing within Global AM. This role will be located in London.
Key Responsibilities
Responsibilities will include:
Problem Resolution â€" reactive second level problem investigation, diagnosis & resolution. Participate in post mortem activities for any breaks in system availability. Carry out root cause analysis of problems and facilitate solutions to prevent repeat reoccurrence.
Problem Analysis â€" carry out trend analysis to identify recurring problems. Take the necessary actions to resolve the issues to prevent repeat occurrence.
Change Management â€" participate in change review meetings (Change Authorisation Board) to review Application Development and Infrastructure changes impacting defined application sets.
Application Management Standards â€" define and implement best practice operational standards (e.g. standardised monitoring, logging, escalation, scheduling). Work with Application Development Managers to ensure that new projects are implemented in line with current standards.
Application Availability - partner IT Infrastructure and Application Development to proactively improve application serviceability, reliability and scalability.
Product Evaluation & Implementation â€" partner with Architecture team and IT Infrastructure to identify and implement new products that will increase operational robustness and efficiency.
Technical Documentation â€" review and amend technical documentation such as support and disaster recovery procedures to ensure that they are kept up to date.
Batch Management â€" resolve batch problems. Optimise batches by improving efficiency and implementing scheduling changes.
Performance Monitoring & Enhancement â€" work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance.
Staff Development & Training â€" mentor junior staff in resolution of complex issues. Provide technical training and guidance to other members of team.
Position Requirements
Key requirements for this position are:
Broad technical knowledge (command line and scripting in Wintel & UNIX environments and strong SQL skills). Track record of effecting application management changes within a global, high-availability environment.
A consistent attitude and respect for high quality standards and maintains this despite competing pressures.
Excellent verbal and communication skills. Able to translate complex technical issues into plain English, easily digestible for customers and stakeholders.
A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines and geographies.
Strong problem solving background with a focus on ownership of issues and a commitment to resolving them.
Comfortable working in a fast-paced, customer-focused organisation that is undergoing rapid change. Flexible and able to adapt to new situations as the business demands.
Influential and able to persuade peers and stakeholders (at various levels) and thereby, overcome uncertainty to change and sustain support.
Innovative and able to create new ways of working, which are effective and easily accepted.
Limited evening, weekend and bank holiday work.
Occasional on-call availability.
Pls send updated work format resume to zeenath@zensar.com.sg
Tidak ada komentar:
Posting Komentar