Production Operation Engineers

Role:
Our Client, a Leading IT MNC is looking for Production Operations Engineers with experience in application support
Job Descriptions

Research into allocated issues at a much deeper level than basic resolution and providing detailed data on the issue and its resolution - to both customers and sales teams.
Participation in the creation and development of the service portal for self-help by customers and sales teams.
Document according to a pre-defined standard any technical resolutions that are recommended as being placed in the Service Desk Knowledge Base.
Monitor and address all escalations to internal support e-mail group with the aim of providing a consistent level of mentoring and resolution assistance to the team in Dublin.
Act as the main point of contact for the Service Desk during non European Hours for any high profile issues that are raised.
Identify and address any warm issues with the potential to turn into hot escalations with high visibility.
Action escalation requests according to time zone priority.
Use SLA timescales to assess overdue tickets and to work with the Dublin team to resolve or to resolve independently where urgency is needed.
Keep sales executives and customers up to date at all times for ‘owned’ tickets.
Requirements:

Degree in Information Technology, Computer Sciences, Computer Engineering or any relevant disciplines.
3 - 4 years experience in application support.
Experience with PL/SQL, UNIX/Linux command line interface and Shell Scripting.
Some knowledge in SQL server, Windows 2000 Operating System.
Knowledge in any of the following: .Net, Java, XML, MS SQL, MySQL, IIS, Tomcat, Apache or Oracle will be an added advantage.
Responsible, analytical with strong problem solving skills.
Strong communication and interpersonal skills.
Self motivated individual able to work independently.
Experience in supporting mobile messaging platform will be an added advantage.
Working knowledge of mobile devices and web protocols (SMPP, HTTP, etc) will be an added advantage.
Employment Term: Candidate will be recruited under contract with possibilities of converting to a permanent role based on performance.
Contract duration: 1 Year
Interested candidates please send their MS Word format resumes to rmalavai@premiergp.com